Return Policy
At Hand n Hand, every item is carefully inspected, cleaned, and photographed before listing to ensure transparency and quality.
Order Cancellation
Customers may cancel their order for a full refund as long as the item has not yet been dispatched.
Returns & Exchanges
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Due to the nature of secondhand fashion and our current business stage, all sales are final.
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We currently do not accept returns or exchanges for reasons such as change of mind, sizing issues, or personal preference.
Damaged or Incorrect Items
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If your item arrives damaged or significantly differs from the product description, please contact us immediately for assistance.
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Cases will be reviewed individually to provide a fair resolution.
Sizing Information
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Sizes are listed according to the original brand tags.
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Customers are encouraged to contact us for detailed measurements before purchasing to ensure the best fit.
Product Transparency
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All products are categorized by condition levels ranging from “New with Tags” to “Good” condition.
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Minor signs of wear may exist due to the secondhand nature of the products.