FAQ

Frequently Asked Questions (FAQ)

1. Are all items authentic?
   Yes. Hand n Hand guarantees that all items accepted and resold on our platform are 100% authentic.

2. Are the clothes cleaned before shipping?
   Absolutely. Every item is professionally washed and sanitized before being packaged and shipped.

3. Do you ship internationally?
   Currently, we only ship within Taiwan using 7-11 delivery services.

4. How long does shipping take?
   Orders usually arrive within 3–4 business days after dispatch.

5. Can I return or exchange an item?
   At the moment, all sales are final unless the item arrives damaged or does not match the description provided.

6. How do I know the condition of an item?
   Each item is categorized clearly, from “New with Tags” to “Good” condition, with transparent descriptions and photos.

7. Will the item look exactly like the photos?
   Yes. We aim to provide accurate images and descriptions of every product. Minor aesthetic staging or lighting differences may occur.

8. How can I make sure the item fits me?
   We recommend checking the listed size carefully and contacting us for exact measurements before purchasing.

9. You can reach us through our website chat system or social media accounts for any questions or support.